General Terms and Conditions

 1. General

The following General Terms and Conditions apply to all contracts concluded between the client and creativhochzeit. Any changes or amendments to a contract require prior written approval by creativhochzeit. The client hereby confirms acceptance of the following General Terms and Conditions.

2. Contract Conclusion

The initial consultation meeting between creativhochzeit and the client is always free of charge. If the client refuses to sign the contract for reasons outside the sphere of influence of creativhochzeit, a gross rate of 60 EUR per hour will be charged for any services delivered by creativhochzeit after the initial consultation meeting. If a contract is concluded, these services will be offset against the final contract price.

A contract is concluded by

1)     Written confirmation of the offer per mail or email; and
2)     Transfer of the down payment.

 3. Rates

All rates are quoted in EUR and gross. Certain expenses such as fees, transportation and accommodation expenses (applicable for distances of more than 100 km from Innsbruck) may not be included in the agreed price and may be charged separately. Any modifications or changes by the client to the original contract require written consent by mail or email by creativhochzeit and may result in additional costs.

4. Payment

All payments must be made in full and in the stated currency within fourteen days after invoicing. Payments may be paid in cash or transferred to the account listed on the invoice. A payment is considered “made” when the money from the client has been deposited into the account of creativhochzeit.

5. Services

creativhochzeit retains all property rights and copyrights for all services and documentation (e.g. calculations, offers and concepts) delivered within the contractual agreement. The disclosure of any such documentation to third parties requires prior written consent of creativhochzeit.

creativhochzeit exclusively delivers consulting, organization and support services. Any services exceeding this service range may be performed by independent third parties. Contracts for such services shall be agreed upon directly between the client and third parties. creativhochzeit does not assume any liability for the accurate and timely performance by such parties.

6. Terms of Cancellation

The client may generally cancel the contract within the following terms of cancellation based upon the agreed gross price at any time:

Cancellation fee for pre-wedding services:

  • up to eight weeks before stated wedding date        50%
  • up to two weeks before stated wedding date           75%
  • less than two weeks before stated wedding date   100%

Cancellation fee for wedding-day services:

  • up to one week before stated wedding date             50%
  • less than one week before stated wedding date     100%

If creativhochzeit and the client have agreed to bill services on an hourly basis at actual cost, creativhochzeit reserves the right to invoice and receive payment for all hours delivered before cancellation of the contract.

creativhochzeit is entitled to terminate a contract with the client at any time without prior notice if the client does not fulfill any and all agreed upon payment obligations in spite of having received a payment reminder. If an agreed upon contract is terminated for any reason by creativhochzeit, the client will be fully responsible to pay all services performed to date as well as any legal claims for compensation of damages.

7. Warranty and Damage Compensation

creativhochzeit is only liable for incurred damages in case of willful intent or gross negligence. Any liability for slight negligence, compensation for consequential or financial losses, unrealized savings, interest losses and damages from third-party claims are excluded. The same applies to damages, faults or mistakes arising from information, recommendations or instructions given by the client. Any third-party claims for liability or damage compensation must be issued directly by the client with the third party concerned.

8. Miscellaneous and Final Provisions

Any client data provided to creativhochzeit are subject to data protection and may only be disclosed to third parties to facilitate the performance of contractual obligations. creativhochzeit shall be authorized to process such data for marketing purposes. The client consents to creativhochzeit’s publication of client wedding pictures on the company website and on social media platforms. creativhochzeit is entitled to showcase concepts and plans from completed contracts.

In case of illness or force majeure, creativhochzeit is entitled to appoint an appropriate substitute.

Any and all legal litigation arising from the use of the services provided by creativhochzeit shall be governed by Austrian Law. Innsbruck, Austria, shall be the venue of jurisdiction for any such dispute or litigation.